Deposits & Cancelations Policy

We check in with every customer around 3 to 7 days before their booking date to let them know who will be delivering their chosen hire item(s) and what time they are expected to arrive. This also gives both us and the customer time to make any final tweaks to ensure smooth running on the day of hire.

Customer-Initiated Cancellations

3.1. Deposits are non-refundable under all circumstances.

3.2. Cancellations made less than 7 days before the hire date may result in the customer being liable for the full balance of the booking. Customers are able to still transfer any moneys paid to a new date or hire item.

3.3 Cancellations made less than 14 days before the hire date may result in the customer being liable for 60% of the bookings balance. Customers are able to still transfer any moneys paid to a new date or hire item.

3.4 Cancellations made more than 14 days before the hire date are able to transfer any moneys paid to a new date or hire item.

Weather-Related Cancellations

3.5. Bounce Scotland may cancel bookings due to extreme weather for safety reasons (e.g., wind speeds over 24mph for Bouncy Castles). In such cases:

A full refund or rescheduling option will be provided.

Space or Suitability Issues

3.6. Customers are responsible for ensuring sufficient space for the equipment, including height clearance for indoor hires. If the setup area is unsuitable or unsafe, Bounce Scotland reserves the right to cancel.

In such cases, the full balance remains payable, and no refunds will be given.